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label{text-align:start}.force-ltr{direction:ltr!important;text-align:left!important;unicode-bidi:isolate}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:var(--btn-py, 7px) var(--btn-px, 14px);border:1px solid var(--border-subtle);border-radius:var(--r-md, var(--radius-md, 10px));font-size:var(--font-size-base, .875rem);font-weight:500;font-family:inherit;cursor:pointer;background:transparent;color:var(--text-secondary);transition:background var(--t-base, .16s ease),border-color var(--t-base, .16s ease),color var(--t-base, .16s ease);white-space:nowrap;text-decoration:none}.btn:hover{background:var(--bg-card);color:var(--text-primary);border-color:var(--accent-border, var(--border-accent))}.btn:focus-visible{outline:2px solid var(--border-focus, var(--accent-primary));outline-offset:2px}.btn:disabled,.btn[disabled]{opacity:.5;cursor:not-allowed;pointer-events:none}.btn.active{background:var(--accent-soft, rgba(201, 163, 92, .12));color:var(--accent, var(--accent-primary));border-color:var(--accent-border, rgba(201, 163, 92, .3));font-weight:600}.btn.btn-primary{background:var(--btn-primary-bg, var(--accent, var(--accent-primary)));color:var(--btn-primary-ink, var(--accent-text, #fff));border-color:transparent;font-weight:600}.btn.btn-primary:hover:not(:disabled){filter:brightness(1.06);box-shadow:0 4px 12px var(--accent-glow, rgba(201, 163, 92, .22))}.btn.btn-secondary{background:var(--bg-elevated, var(--bg-card));color:var(--text-primary);border-color:var(--border-subtle)}.btn.btn-secondary:hover:not(:disabled){background:var(--bg-card-hover);border-color:var(--accent-border, var(--border-accent))}.btn-ghost,.btn.btn-ghost{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:var(--btn-py, 7px) var(--btn-px, 14px);border:1px solid transparent;border-radius:var(--r-md, var(--radius-md, 10px));font-size:var(--font-size-base, .875rem);font-weight:500;font-family:inherit;cursor:pointer;background:transparent;color:var(--text-secondary);transition:background var(--t-base, .16s ease),border-color var(--t-base, .16s ease),color var(--t-base, .16s ease);white-space:nowrap;text-decoration:none}.btn-ghost:hover:not(:disabled),.btn.btn-ghost:hover:not(:disabled){background:var(--bg-card);color:var(--text-primary)}.btn-ghost:disabled,.btn.btn-ghost:disabled{opacity:.5;cursor:not-allowed}.btn.btn-danger{background:var(--danger-bg);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 30%,transparent)}.btn.btn-danger:hover:not(:disabled){background:color-mix(in srgb,var(--danger) 18%,transparent)}.btn-link,.btn.btn-link{display:inline-flex;align-items:center;gap:6px;background:transparent;border:1px solid transparent;border-radius:var(--r-md, var(--radius-md, 10px));color:var(--accent, var(--accent-primary));font-size:var(--font-size-base, .875rem);font-weight:500;font-family:inherit;cursor:pointer;padding:var(--btn-py, 7px) 4px;white-space:nowrap}.btn-link:hover:not(:disabled),.btn.btn-link:hover:not(:disabled){text-decoration:underline;border-color:transparent;background:transparent}.btn-link:disabled,.btn.btn-link:disabled{opacity:.5;cursor:not-allowed;text-decoration:none}.btn.btn-sm{padding:4px 10px;font-size:var(--font-size-sm, .75rem);border-radius:var(--r-sm, 6px)}.btn.btn-lg{padding:11px 22px;font-size:var(--font-size-lg, 1rem)}.btn.btn-icon{width:34px;height:34px;padding:0;border-radius:var(--r-md, 10px);flex-shrink:0}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:28px;flex-wrap:wrap}.page-header .header-left{display:flex;flex-direction:column;gap:4px;min-width:0}.page-header .header-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;flex-shrink:1;min-width:0;max-width:100%}.page-header h1{margin:0;display:flex;align-items:center;gap:10px;font-size:var(--font-size-2xl, 1.375rem);font-weight:700;letter-spacing:-.02em;color:var(--text-primary)}.ticket-count,.record-count{display:inline-flex;align-items:center;padding:2px 8px;font-size:var(--font-size-xs, .6875rem);font-weight:600;letter-spacing:.05em;border-radius:var(--r-pill, 999px);background:var(--bg-elevated);color:var(--text-muted);border:1px solid var(--border-subtle);font-variant-numeric:tabular-nums}.view-toggle{display:inline-flex;gap:2px;padding:3px;background:var(--bg-elevated);border:1px solid var(--border-subtle);border-radius:var(--r-md, 10px)}.view-toggle .btn{border:1px solid transparent;border-radius:calc(var(--r-md, 10px) - 3px);padding:5px 12px;font-size:var(--font-size-sm, .75rem);gap:5px}.view-toggle .btn.active{background:var(--bg-card);color:var(--text-primary);border-color:var(--border-subtle);box-shadow:0 1px 4px #0000001f}.view-toggle .btn:hover:not(.active){background:color-mix(in srgb,var(--bg-card) 50%,transparent)}.stats-banner{display:flex;gap:0;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--r-lg, 14px);overflow:hidden;margin-bottom:16px;box-shadow:var(--shadow-card)}.stats-banner .stat-item{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:14px 16px;border-right:1px solid var(--border-subtle);min-width:0}.stats-banner .stat-item:last-child{border-right:none}.stats-banner .stat-value{font-size:1.5rem;font-weight:700;line-height:1;color:var(--text-primary);font-variant-numeric:tabular-nums}.stats-banner .stat-label{font-size:var(--font-size-xs, .6875rem);font-weight:600;letter-spacing:.07em;text-transform:uppercase;color:var(--text-muted);display:flex;align-items:center;gap:4px}.stats-banner .stat-item.stat-danger .stat-value{color:var(--danger)}.stats-banner .stat-item.stat-warning .stat-value{color:var(--warning)}.stats-banner .stat-item.stat-success .stat-value{color:var(--success)}.filters-bar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:16px}.filters-bar select,.filters-bar input[type=text],.filters-bar input[type=search]{height:var(--field-h, 36px);padding:0 32px 0 10px;border-radius:var(--r-md, 10px);border:1px solid var(--border-subtle);background:var(--bg-card);color:var(--text-primary);font-size:var(--font-size-sm, .75rem);font-family:inherit;cursor:pointer;min-width:0;transition:border-color var(--t-base, .16s ease)}.filters-bar select:focus,.filters-bar input[type=text]:focus,.filters-bar input[type=search]:focus{border-color:var(--border-focus, var(--accent-primary));outline:none}.filters-bar select:hover,.filters-bar input[type=text]:hover,.filters-bar input[type=search]:hover{border-color:var(--border-default-q, rgba(255, 255, 255, .09))}.filters-bar .sla-filter-label{display:inline-flex;align-items:center;gap:6px;padding:0 12px;height:var(--field-h, 36px);border-radius:var(--r-md, 10px);border:1px solid var(--border-subtle);background:var(--bg-card);color:var(--text-secondary);font-size:var(--font-size-sm, .75rem);cursor:pointer}.filters-bar .sla-filter-label:hover{border-color:var(--accent-border, var(--border-accent));color:var(--text-primary)}.filters-bar .sla-filter-label input[type=checkbox]{width:14px;height:14px;accent-color:var(--accent, var(--accent-primary));margin:0}.filters-bar .link-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 8px 3px 10px;border-radius:var(--r-pill, 999px);border:1px solid var(--accent-border, var(--border-accent));background:var(--accent-soft, rgba(201, 163, 92, .1));color:var(--accent, var(--accent-primary));font-size:var(--font-size-xs, .6875rem);font-weight:600}.filters-bar .link-pill .icon-btn{display:inline-flex;align-items:center;justify-content:center;padding:1px;background:none;border:none;cursor:pointer;color:inherit;opacity:.7}.filters-bar .link-pill .icon-btn:hover{opacity:1}.badge.type-housekeeping{background:#65b8911f;color:var(--success);border-color:#65b89147}.badge.type-maintenance{background:#6fa8d01f;color:var(--info);border-color:#6fa8d047}.badge.type-guest_request{background:#c9a35c1f;color:var(--accent, var(--accent-primary));border-color:#c9a35c47}.badge.type-complaint{background:var(--danger-bg);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 28%,transparent)}.badge.type-inventory{background:var(--ai-accent-bg);color:var(--ai-accent);border-color:color-mix(in srgb,var(--ai-accent) 28%,transparent)}.badge.type-general{background:var(--bg-elevated);color:var(--text-secondary);border-color:var(--border-subtle)}.badge.status-open{background:var(--info-bg);color:var(--info);border-color:color-mix(in srgb,var(--info) 28%,transparent)}.badge.status-in_progress{background:var(--warning-bg);color:var(--warning);border-color:color-mix(in srgb,var(--warning) 28%,transparent)}.badge.status-awaiting_response{background:var(--ai-accent-bg);color:var(--ai-accent);border-color:color-mix(in srgb,var(--ai-accent) 28%,transparent)}.badge.status-resolved{background:var(--success-bg);color:var(--success);border-color:color-mix(in srgb,var(--success) 28%,transparent)}.badge.status-closed{background:var(--bg-elevated);color:var(--text-muted);border-color:var(--border-subtle)}.badge.priority-badge-urgent{background:var(--danger-bg);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 28%,transparent)}.badge.priority-badge-high{background:var(--warning-bg);color:var(--warning);border-color:color-mix(in srgb,var(--warning) 28%,transparent)}.badge.priority-badge-normal{background:var(--bg-elevated);color:var(--text-secondary);border-color:var(--border-subtle)}.badge.priority-badge-low{background:var(--neutral-bg-q, rgba(255, 255, 255, .04));color:var(--text-muted);border-color:var(--border-subtle)}.badge-source{background:var(--bg-elevated);color:var(--text-muted);border:1px solid var(--border-subtle);border-radius:var(--r-sm, 6px);padding:1px 7px;font-size:var(--font-size-xs, .6875rem);font-family:var(--font-mono, ui-monospace, monospace);font-variant-numeric:tabular-nums}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:48px 24px;text-align:center;color:var(--text-muted)}.empty-state p{font-size:var(--font-size-base, .875rem);margin:0}.empty-state .empty-icon{width:48px;height:48px;display:grid;place-items:center;border-radius:50%;background:var(--bg-elevated);border:1px solid var(--border-subtle);color:var(--text-muted)}.empty-state .empty-title{font-size:var(--font-size-lg, 1rem);font-weight:600;color:var(--text-secondary);margin:0}.empty-state .empty-desc{font-size:var(--font-size-sm, .75rem);color:var(--text-muted);margin:0;max-width:300px}.loading-state{padding:32px;text-align:center;color:var(--text-muted);font-size:var(--font-size-sm, .75rem)}.pagination{display:flex;align-items:center;justify-content:center;gap:8px;padding:16px 0;font-size:var(--font-size-sm, .75rem);color:var(--text-secondary)}.pagination button,.pagination .page-btn{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:34px;padding:0 10px;border-radius:var(--r-md, 10px);border:1px solid var(--border-subtle);background:var(--bg-card);color:var(--text-secondary);font-size:var(--font-size-sm, .75rem);font-family:inherit;cursor:pointer;transition:all var(--t-base, .16s ease)}.pagination button:hover:not(:disabled),.pagination .page-btn:hover:not(:disabled){border-color:var(--accent-border, var(--border-accent));color:var(--text-primary)}.pagination button:disabled,.pagination .page-btn:disabled{opacity:.4;cursor:not-allowed}.pagination button.active,.pagination .page-btn.active{background:var(--accent-soft);border-color:var(--accent-border);color:var(--accent, var(--accent-primary));font-weight:600}.pagination span{color:var(--text-muted);font-variant-numeric:tabular-nums}.status-header-open .col-title{color:var(--info)}.status-header-in_progress .col-title{color:var(--warning)}.status-header-awaiting_response .col-title{color:var(--ai-accent)}.status-header-resolved .col-title{color:var(--success)}.status-header-closed .col-title{color:var(--text-muted)}.ticket-calendar{width:100%}.calendar-nav{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.calendar-nav h3{font-size:var(--font-size-lg, 1rem);font-weight:600;margin:0}.calendar-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:2px}.calendar-grid .cal-header{padding:8px 4px;text-align:center;font-size:var(--font-size-xs, .6875rem);font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted)}.calendar-grid .cal-day{min-height:84px;padding:6px;border-radius:var(--r-sm, 6px);border:1px solid var(--border-subtle);background:var(--bg-card);cursor:pointer;transition:background var(--t-base)}.calendar-grid .cal-day:hover{background:var(--bg-card-hover)}.calendar-grid .cal-day.today{border-color:var(--accent-border, rgba(201, 163, 92, .3));background:var(--accent-softer, rgba(201, 163, 92, .05))}.calendar-grid .cal-day.other-month{opacity:.4}.calendar-grid .cal-day .day-number{font-size:var(--font-size-xs, .6875rem);font-weight:600;color:var(--text-muted);margin-bottom:4px;display:block}.calendar-grid .cal-ticket{font-size:10px;padding:2px 5px;border-radius:3px;background:var(--bg-elevated);color:var(--text-secondary);margin-bottom:2px;display:flex;align-items:center;gap:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.calendar-grid .cal-ticket.priority-dot-urgent .cal-ticket-type{color:var(--danger)}.calendar-grid .cal-ticket.priority-dot-high .cal-ticket-type{color:var(--warning)}.calendar-grid .cal-ticket .cal-ticket-type{flex-shrink:0;font-size:8px}.sla-strip{display:flex;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--r-lg, 14px);overflow:hidden;margin-bottom:16px}.sla-strip>.cell{flex:1;padding:14px 18px;border-right:1px solid var(--border-subtle)}.sla-strip>.cell:last-child{border-right:none}.sla-strip .ck{font-size:var(--font-size-xs, .6875rem);letter-spacing:.1em;text-transform:uppercase;font-weight:600;color:var(--text-muted);margin-bottom:6px;display:block}.sla-strip .cv{font-size:var(--font-size-base, .875rem);font-weight:500;color:var(--text-primary)}.sla-strip .cv .sub{font-size:var(--font-size-sm, .75rem);color:var(--text-muted);font-weight:400;display:block;margin-top:2px;font-variant-numeric:tabular-nums}.sla-strip .cell.urgent{background:var(--danger-bg)}.sla-strip .cell.urgent .cv{color:var(--danger)}.check-list{display:flex;flex-direction:column;gap:6px}.check-item{display:flex;align-items:flex-start;gap:10px;padding:6px 8px;border-radius:var(--r-sm, 6px);cursor:pointer;transition:background var(--t-base)}.check-item:hover{background:var(--bg-card-hover)}.check-item.checked{opacity:.72}.check-item.checked .ci-text{text-decoration:line-through;color:var(--text-muted)}.check-item .cbox{width:16px;height:16px;flex-shrink:0;border-radius:4px;border:1.5px solid var(--border-strong-q, rgba(255, 255, 255, .14));background:transparent;margin-top:2px;position:relative;transition:background var(--t-base),border-color var(--t-base)}.check-item.checked .cbox{background:var(--success);border-color:var(--success)}.check-item.checked .cbox:after{content:"";position:absolute;inset:0;background:url("data:image/svg+xml,%3Csvg viewBox='0 0 12 12' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M2 6l3 3 5-5' stroke='%230F1612' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") center/10px no-repeat}.check-item .ci-text{flex:1;font-size:var(--font-size-sm, .75rem);color:var(--text-primary);line-height:1.5}.check-item .ci-aside{font-size:var(--font-size-xs, .6875rem);color:var(--text-muted)}.next-step{display:flex;align-items:center;gap:12px;padding:10px 14px;background:var(--bg-elevated);border:1px dashed var(--border-default-q, var(--border-subtle));border-radius:var(--r-md, 10px);margin-top:8px}.next-step .ns-icon{width:26px;height:26px;border-radius:50%;background:var(--neutral-bg-q, rgba(255, 255, 255, .04));color:var(--text-muted);display:grid;place-items:center;flex-shrink:0}.next-step .ns-body{flex:1;min-width:0;font-size:var(--font-size-sm, .75rem);color:var(--text-muted)}.next-step .ns-body strong{color:var(--text-primary);font-weight:600}.next-step .ns-label{font-size:var(--font-size-xs, .6875rem);font-weight:600;letter-spacing:.07em;text-transform:uppercase;color:var(--text-muted);display:block;margin-bottom:2px}.photo-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.photo-thumb{width:72px;height:72px;border-radius:var(--r-md, 10px);border:1px solid var(--border-subtle);background:var(--bg-elevated);overflow:hidden;position:relative;display:flex;align-items:center;justify-content:center;color:var(--text-muted);font-size:var(--font-size-xs, .6875rem);font-weight:700}.photo-thumb img{width:100%;height:100%;object-fit:cover}.photo-add-btn{width:72px;height:72px;border-radius:var(--r-md, 10px);border:1px dashed var(--border-default-q, var(--border-subtle));background:transparent;color:var(--text-muted);cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;font-size:10px;font-family:inherit;transition:border-color var(--t-base),color var(--t-base),background var(--t-base)}.photo-add-btn:hover{border-color:var(--accent-border, rgba(201, 163, 92, .3));color:var(--accent, var(--accent-primary));background:var(--accent-softer, rgba(201, 163, 92, .05))}.approval-banner,.gate-banner{display:flex;align-items:center;gap:12px;padding:12px 16px;background:color-mix(in srgb,var(--warning) 12%,var(--bg-elevated));border:1px solid color-mix(in srgb,var(--warning) 35%,transparent);border-left:4px solid var(--warning);border-radius:var(--r-md, 10px);margin-bottom:12px}.approval-banner .gb-icon,.approval-banner .ai-icon,.gate-banner .gb-icon,.gate-banner .ai-icon{width:32px;height:32px;border-radius:50%;background:color-mix(in srgb,var(--warning) 22%,transparent);color:var(--warning);display:grid;place-items:center;flex-shrink:0}.approval-banner .gb-body,.approval-banner .body,.gate-banner .gb-body,.gate-banner .body{flex:1;min-width:0;font-size:var(--font-size-sm, .75rem);color:var(--text-secondary)}.approval-banner .gb-title,.gate-banner .gb-title{font-weight:600;font-size:var(--font-size-base, .875rem);color:var(--warning);margin-bottom:2px}.approval-banner .gb-sub,.gate-banner .gb-sub{font-size:var(--font-size-xs, .6875rem);color:var(--text-secondary)}.approval-banner .gb-actions,.gate-banner .gb-actions{display:flex;gap:6px;flex-shrink:0}.approval-banner strong,.gate-banner strong{color:var(--accent, var(--accent-primary));font-weight:600}.live-timer{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:var(--r-pill, 999px);background:var(--accent-soft, rgba(201, 163, 92, .12));color:var(--accent, var(--accent-primary));border:1px solid var(--accent-border, rgba(201, 163, 92, .3));font-size:var(--font-size-xs, .6875rem);font-weight:600;font-variant-numeric:tabular-nums}.live-timer:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;animation:livePulse 1.5s ease-in-out infinite;flex-shrink:0}.live-timer[data-overdue=true]{background:var(--danger-bg);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,transparent)}@keyframes livePulse{0%,to{opacity:1}50%{opacity:.35}}.kbd-hints{display:flex;flex-wrap:wrap;gap:8px;padding:8px 4px;border-top:1px dashed var(--border-subtle);font-size:var(--font-size-xs, .6875rem);color:var(--text-muted)}kbd{display:inline-block;min-width:20px;padding:1px 5px;text-align:center;font-size:10px;line-height:1.5;font-family:var(--font-mono, ui-monospace, monospace);color:var(--text-primary);background:var(--bg-input);border:1px solid var(--border-subtle);border-bottom-width:2px;border-radius:4px}.feed{display:flex;flex-direction:column;gap:0;position:relative}.feed:before{content:"";position:absolute;top:16px;bottom:16px;left:15px;width:1px;background:var(--border-subtle);pointer-events:none}.feed-row{display:flex;align-items:flex-start;gap:12px;padding:10px 4px;position:relative;font-size:var(--font-size-sm, 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